Etsy Orders, Reviews & Support
handled every day, including weekends.
Order processing, tracking upload, buyer messages inside 24 hours, returns, cases and review management — the daily work that decides whether you keep the Star Seller badge.
What daily shop management includes
The routine work that protects your metrics — done consistently, including weekends, because Etsy’s clock does not stop.
Order processing
Orders checked, personalisation details confirmed and dispatch marked correctly and on time.
Tracking upload
Tracking added for every order within the dispatch window, because this is a Star Seller criterion and a protection requirement.
Buyer messages
Every first message answered within 24 hours, in your brand voice, weekends included.
Returns & refunds
Returns and refunds processed inside your policy, with the reason recorded so repeat problems get fixed.
Case management
Buyer issues resolved directly before they escalate to an Etsy case, which is worse for both metrics and payouts.
Review management
Reviews monitored, negative reviews responded to professionally, and revision requested where the issue was genuinely resolved.
Inventory & renewals
Stock and variations kept accurate, sold-out listings handled so you do not cancel orders.
Weekly reporting
Orders, messages, returns, reviews and any metric that moved — reported every week.
Star Seller is won or lost in the daily routine.
One unanswered weekend message, a few late dispatches, a couple of unresolved complaints — none of it feels urgent until the badge disappears and traffic drops with it.
- Messages answered within 24 hours, weekends included
- Tracking uploaded on time for every order
- Issues resolved before they become Etsy cases
- One team on your shop, with written processes
Where the work goes each week
Typical split. Yours depends on order volume and whether you offer personalisation.
Three steps from first message to done
Free operations review
We look at your response times, dispatch record and review pattern, and show you where the risk is.
Scope & contract
Tasks, coverage hours and price agreed in writing, with the access we actually need — nothing more.
Run & report
We take over the daily work with a written process, and report every week.
Related Etsy services
Most clients combine two or three of these — the same listing and shop data feeds all of them.
Orders, Reviews & Support FAQ
Do you work weekends?+
Do you need full access to my shop?+
Will you make or ship my products?+
How do you handle negative reviews?+
Can you handle personalised orders?+
Can I start with just messages?+
Ready to hand over the daily work?
Tell us your order volume and we'll show you where your Star Seller metrics are at risk. No cost, no obligation.