eBay Suspension & Account Health
handled before it costs you the store.
Suspensions, restrictions, selling limits, VERO notices and policy violations — investigated properly, appealed in the format eBay accepts, and then prevented from coming back.
What account health work includes
Two jobs: get you back selling if something has gone wrong, and keep the account clear once it is.
Root-cause investigation
Defect history, policy notices, buyer cases and listing data reviewed to find what actually triggered the action.
Appeal writing
Appeals written in the structure eBay expects: what happened, what you have already corrected, what prevents it recurring.
VERO & IP complaints
Rights-owner complaints answered, affected listings corrected or removed, retraction requested where the claim is wrong.
Selling limits
Limit increase requests prepared with the sales and performance evidence eBay asks for.
Defect & late shipment control
Handling times, tracking upload and dispatch process fixed so the metrics recover instead of drifting.
Case & return handling
Buyer cases handled before they close unresolved, because unresolved cases hit your standards hardest.
Restricted item review
Your catalogue checked against eBay’s restricted and prohibited lists before it becomes a problem.
Ongoing monitoring
Seller dashboard watched so a rising metric is caught while it is still fixable.
Account health is easier to protect than to recover.
Most sellers only look at the seller dashboard after a restriction. By then the defect period is already recorded, and recovery takes months of clean trading. Monitoring is the cheapest part of this service.
- Investigation before writing — we do not guess at the cause
- Written in eBay’s expected appeal structure, with evidence
- Honest assessment up front if a case is hard to win
- Prevention built in once you are trading again
How a case runs
eBay’s response time is outside anyone’s control. Our part moves in days.
Three steps from first message to done
Send us the notice
Share the restriction, suspension or VERO message. We tell you what likely happened and whether we can help.
Investigate & appeal
We gather the evidence, write the appeal and show it to you before it is submitted.
Follow through & prevent
We track the case, escalate if needed, and fix what caused it so it does not return.
Related eBay services
Most clients combine two or three of these — the same listing and account data feeds all of them.
Suspension & Account Health FAQ
Can you guarantee my account will be reinstated?+
How long does an appeal take?+
What is a VERO notice?+
My selling limits are too low. Can you raise them?+
What if I already appealed and was refused?+
How do you stop defects building up again?+
Account restricted? Let’s look at it.
Send us the notice and we'll tell you honestly what happened and whether we can help. No cost, no obligation.